When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, We will refund the amount of the transfer to You and do not charge any fees. Payments may be effected if the transaction information provided by the Receiver contains minor mistakes (but Western Union and its agents have no obligation to effect any payment in such circumstances). In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. The currency will be converted at the time of the transfer and the Receiver will receive the foreign currency amount shown during the transfer process. Can my receiver pick up the money at any Western Union location? Western Union will send SMS messages to a gateway for forwarding, however forwarding is the responsibility of third parties, and cannot be guaranteed. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. Our Terms and Conditions use the following definitions: a. If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. If a potential match is identified, Western Union researches the Transaction to determine if the name matched is indeed the individual on the relevant list. 3.5. Every individual money order constitutes a separate agreement between WUIB and the Sender which is limited to the execution of a specific money transfer. Details about the extent of WUIB’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from WUIB on request. Print the form, and then complete and sign it. If you have provided us with incorrect details for executing the Transaction, You may ask Us to assist You in recovering the money. 8.5. The payment of funds to be collected will be made to the Receiver that Western Union or its agent deems entitled to receive the money following verification of the identification documents. 3.6. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do not have the receipt but know the 11-digit serial number and amount of the money order. We will inform You of the efforts we take promptly after having taken them and give the reasons for our actions unless We are prevented from doing so for legal reasons. Western Union may charge additional fees associated with the use of an account for sending or receiving a money transfer. 4.5. Help With Existing Transfers. Western Union might charge you a fee to refund the transfer amount back to you if the receiver rejects your funds. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. The exchange rate for a money transfer is indicated to You at www.westernunion.com/gb after selecting the destination country in the “Send Money Online” field, entering the amount that You intend to transfer and clicking on “Calculate”. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa YOUR RESPONSIBILITY TOWARDS US. 2.5. Charges applied by the telephone service provider are the exclusive responsibility of the Sender or Receiver. Call Western Union money order customer service at 1-800-999-9660 and request an affidavit. We are entitled to amend Our Privacy Statement at any time. 8.8. To request a refund, follow these steps: 1. In certain cases money transfer payments may be subject to local taxes and service charges. In these cases, You are liable for all losses caused by any unauthorised Transaction. In this case the transfer fees will not be refunded. 11.2. For some countries, the service may be delayed or other restrictions may apply. You consent to the basic amount of the money transfer plus Our fees for the respective Transaction being cleared by Your Card Issuer, or that this amount is transferred from Your bank account, to Us, prior to Us executing the transfer or any other Transaction. 11.1. People have reported scam emails about the Western Union refund program. From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. We have reason to believe that the Transaction information is incorrect, unauthorised or forged; c.    You have provided Us with incorrect or incomplete information or We do not receive Your Transaction information in a timely manner in order to guarantee the timely execution of the requested money transfer; or. We do not assume any liability for damages caused from the non-payment or late payment of a money transfer to a Receiver subject to Our liability pursuant to Item 8 or if the Western Union® Online Service  fails to execute a Transaction by reason of any of these matters. 8.4. If You do not receive Our final response or You are unhappy with Our final response, you have the right to refer your complaint to the Financial Ombudsman Service. “Western Union turned a blind eye to the fraudulent payments made through its money transfer system,” says Andrew Smith, director of the FTC’s Bureau of Consumer … However, in some countries local regulations require money transfers to be converted only when they are paid out. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. Any liability We would otherwise owe to You under Item 8.6 is excluded if we are able to show the Transaction amount was received at the appropriate time by the payment service provider of the Receiver. 4.3. You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. b.          result from Your misuse of Transaction data. Prior to the final authorisation of the Transaction You will be notified of the precise amount which We will clear with Your Card Issuer or which We will debit from Your bank account. The rescission must be declared to Us expressly by notice in writing sent by e-mail or by post, to the address in Item 5 above. The affidavit serves as a substitute for your proof of purchase receipt. Links to any Linked Site do not constitute an endorsement by Us or Our association with any third party resources or their contents. Refunds are provided in the original form of payment. If the Sender is sending the funds to one of these countries, the exchange rate noted above is only an estimate, and the actual exchange rate will be determined at the time of payment. We declare Our willingness to provide to You the Western Union® Online Service and the respective information in accordance with these Terms and Conditions in the form of individual payments and to exercise reasonable care. This is the second round of payments related to the Western Union settlement. 14.2. For direct home deliveries, our delivery agent will have your package delivered at your home address directly (only for orders above $500). Your liability for losses arising from an unauthorised Transaction shall not be limited to a maximum amount of GBP 50 as set out in Item 8.2 if You acted with fraudulent intent or contributed to the misuse of Transaction data intentionally or through grossly negligent conduct. 7. Western Union agents may offer Receivers the choice to receive funds in a currency different from the one the Sender selected. Making these efforts does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. It is important to keep the receipt when you purchase a Western Union money order. The Western Union Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). 3.7. They will get compensation for 100 percent of their verified losses. This does not affect any other rights you may have. This applies equally to cases in which Western Union is bound by any legislative, judicial or administrative order to take or refrain from taking any action. d.    Within the framework of the Western Union® Online Service  You will not request money transfers which violate these Terms and Conditions or any other restrictions of use or terms of use as set forth on the Western Union Website; and. b.          if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. Its Data Processing Registration Number is 2111221. Money transfer payments will normally be made in the currency of the destination country (in some countries payment is available only in an alternative currency). 4.1. THEY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS AND EXEMPTIONS FROM OUR LIABILITY TO YOU FOR DAMAGE THAT YOU MAY SUFFER AS THE RESULT OF A WESTERN UNION ONLINE MONEY TRANSFER. Include the required processing fee. "Western Union Website" or "Website" refers to the Website which We operate in order to provide money transfer services and to the Western Union Mobile Application; and. Western Union does not assume any liability pertaining to costs which the Sender or any account holder incur in conjunction with the exchange rate used for the conversion into non-local currencies or for actions or omissions on behalf of the destination or interim financial services provider. Based in Atlanta, Georgia, W D Adkins has been writing professionally since 2008. This is a legal requirement for all Transactions processed by Western Union. You agree to notify Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security, by telephone at 0808 234 9168 or +32 (0) 2 639 7103. Send both the notarised affidavit and the Trace/Refund Request form to the address listed on the Trace/Refund Request form. If you don't have the serial number, you may not be able to get a refund. Can you claim a Western Union refund? We shall also have no claim against You for reimbursement of Our expenses. Western Union does not represent, warrant or endorse the accuracy or reliability of, and expressly disclaims (to the fullest extent permitted by applicable law), any advice, opinion, statement, or other information displayed or distributed through any Linked Site. Our communication with You is normally conducted via the Internet and by e-mail. We will have no liability to You under Item 8 if We fail to perform or incorrectly perform the Transaction where the reason for this was due to Events Outside Our Control or Our statutory obligations. 11. COMPLAINTS, APPLICABLE LAW, JURISDICTION. The Western Union Company Daniel Diaz, 720-332-5564 daniel.diaz@WesternUnion.com or David Liggett, 720-332-4119 You must be at least 18 years old to use the Western Union® Online Service  and You must have Your habitual residence in the United Kingdom. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. We will then investigate the matter. d.    Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. You will then need to trace the money order or get a refund. You will receive a refund if the money order has not been used. You hereby acknowledge that reliance upon any opinion, advice, or information displayed on or otherwise available through any Linked Site shall be at Your sole risk. We will have no liability to You if the unauthorised or incorrectly executed transaction is carried out by a third party or between third parties You have instructed before We receive Your payment for the transfer or any other Transaction. The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. 2.4. k.    "You”, “Yours” or “Your" refers to every and any person using the Western Union Website as a Sender. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. (MTCN) is : [protected] Date of transactions: 05/20/2020 13:45:34 ET. Western Union may issue your refund through their money transfer, the credit/debit card, or bank account that you used to pay with. If one or several of the provisions to these Terms and Conditions are invalid, unlawful or unenforceable, then this does not affect the validity of the remaining provisions. The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. Unfortunately, the process will take a bit of time and cost you some extra money. Once cancelled, Western Union will refund to you the Amount Sent by making this available for collection by you at an Agent location once you provide acceptable proof of your identity to the Agent. Please Mail This Form To: Western Union Financial Services Inc. P. O. e.    You are personally responsible for keeping Your password and Your username safe, pursuant to Item 6 below. We will not hold You liable under Item 8.2 if it was not possible for You to detect such loss, theft or misuse of the Transaction data or if the loss of the Transaction data was caused by an employee or vicarious agent acting on Our behalf, or by an external service provider We have appointed. 14. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its agents, mobile phone provider, or account provider) in addition to the transfer fees. Most exchange rates are adjusted several times daily in line with the relevant closing rates of global financial markets. The password and the username must not be used by any other person than Yourself. If We do not make the funds available for collection by the Receiver within three Business Days from when You initiate a money transfer with Us and provide all the relevant information necessary for Us to give effect to the transfer, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions). This means that in the event of a non-executed or incorrectly executed Transaction we will refund the Transaction amount to You (to the extent the Transaction was not executed or it was incorrectly executed). Should You not be satisfied with Our services under these Terms and Conditions You may make a complaint in writing to Us at the contact details published on https://www.westernunion.com/gb. When the affidavit form arrives, fill it out and have your signature notarised. Applicable law prohibits money transmitters from doing business with certain individuals or countries; Western Union is required to screen all Transactions against lists of designated persons subject to sanctions imposed by the governments of the countries and territories in which We do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC), the European Union and the UK. The name Western Union and all other names as well as proprietary designations of Western Union products and/or services named on the Western Union Website are exclusive brands of Western Union or of other third parties. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. We have the right to refuse to provide the Western Union® Online Service  to You either partially or in full if such use constitutes a violation against Western Union regulations (including regulations aimed at preventing fraud, money laundering or financing terrorism) and/or against applicable law, a court order or requirements of a regulatory or government authority or any other body having jurisdiction over us, or if We consider such a step necessary to protect Our own interests. Customers may obtain information about the addresses and hours of operation of Our agents and local representatives by calling this telephone number: 0808 234 9168 (for UK residents only) or +32-(0)2 639 7103 (for calling outside UK). It may take up to 7 business days for the financial institution to credit the money to the sender. Transfer Fees: Written information explaining how Western Union charges the Sender for making a money transfer is available on the Western Union Website and is shown to the Sender prior to completion of the payment order. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. UNITED KINGDOM (UK) Terms and Conditions for Western Union® Online Money Transfer Services. Initial Western Union complaints should be directed to their team directly. It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. To the extent fees have been charged to an unexecuted or incorrectly executed Transaction by Us or an intermediary agency and the fees have been deducted from the amount to be received from the Receiver under such Transaction, We will immediately transfer to the Receiver such amounts charged in respect of such fees. Western Union paid $586 million to settle charges brought by the Federal Trade Commission (or FTC), and the Department of Justice (or DOJ). These Terms and Conditions shall, however apply to any instruction which we choose to accept. However, this has no effect on Your right to contact Us in any other form (see Item 1.2 above) if circumstances require this. If the services provided on the Western Union Website or by the Western Union® Online Service  should be interrupted for whatever reason (whether by Us, a third-party provider or in any other manner), We shall take adequate measures to keep the duration of this interruption as short as possible. You will receive a full refund including all payments and commissions (WU/MG) in 12 days. If it has been used, you will receive a copy of the cashed money order for your records. To get started, download the Western Union ® app. You are obligated to ensure that no third party can gain unauthorised access to this information. 3.4. If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 0800 026 0309 or by using our online fraud claim form to file a fraud report. 4.2. The Western Union Website and the Western Union® Online Service , their content and all intellectual property pertaining thereto and contained therein (including copyrights, patents, database rights, trademarks and service marks) are the property of Western Union, of Western Union affiliates or of third parties. Neither Western Union nor its agents will verify the address details of the Receiver. 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